엔진오일 교환 수리 사례

2026. 9. 29. 작업

난이도 & 준비물

증상

The Rotrex Kid said: Head above the parapet Something like that. Not quite ready for the public abuse a youtube channel would bring so went for this.

처리 내용

JimmyConwayNW said: Its a tough job at the moment. Not so much buying and selling.Its just the expectations.I always try and say to customers when they ring and report an issue look all you need to do is bring it back and whatever it is its fixed for free. There are lots of garages out there who would simply pick up the phone and laugh at you and do nothing. CRA, trading standards, court cases all mean nothing if its a rogue or bad dealer.One of the difficulties we face at the moment every issue ( and a good few sales enquiries) is reported via a chat gpt email. It goes in like a swat team have kicked in the door and thrown some stun grenades about. It has the force of a slap around the face.Many people are informed by chat GPT they can reject so they think that's the best course rather than having it fixed. They choose to buy from somewhere with overwhelmingly good feedback and they all discuss warranty before they buy. The problem with rejection is you are out of pocket for insurance, tax and a few other bits so I do think it should be a last resort or perhaps saved for the engine completely shat itself on day 3 type situations.A real big problem is the new car to the customer is actually an older car of 3-6 years old that has done 20-60k miles and is simply not new anymore.Its a tough one and getting tougher. From the dealers I chat with selling a bit older stock than me its significantly worse. People really need to manage there expectations, if you buy a used car then it’s not going to be new, it’s going to have issues and there are going to be faults. From fixing cars we usually find most hang on to them for a long time, however as soon as a problem arises they sell it, buy something else but that problem hasn’t gone away, it’s now on a forecourt and going to be the dealers problem, however it’s the dealer that gets the blame for selling something that they shouldn’t and trying to rip people off ……We see a number of people who have just purchased and the deal